TERMS & CONDITIONS

Acceptance for a Trade account is on condition of adherence to the following terms. By placing an order on our website you agree to comply with these terms at all times.

Use of the 'The Faux Flower Company' Brand Name

USE OF THE WEBSITE, THE FAUX FLOWER COMPANY AND YOU

INTRODUCTION

This Website (www.thefauxflowercompany.co.uk) (the "Website"), is owned by and operated by or on behalf of Amaranthine Home Ltd ("Amaranthine Home Ltd", "we" or "us" and trading as The Faux Flower Company) with delivery services provided by Amaranthine Home Ltd ("Amaranthine Home Ltd"). If you have any questions regarding the Website or these terms and conditions, or in the unlikely event that you have any complaints about any products purchased by you from the Website, you can contact us by email at trade@thefauxflowercompany.com. 

USE OF WEBSITE

These terms and conditions together with our Privacy Policy or any other policy referred to in these terms and conditions ("Terms") apply to your use of and access to the Website. These Terms will apply to any contract between us for the sale of any product including any order placed by you for any product over the Website.

Please read these Terms carefully and make sure that you understand them before ordering any product from our Website. You should save or print a copy of these Terms for future reference.

If you do not agree to these Terms, you must cease using and accessing this Website.

Terms may be changed and updated from time to time and any changes will be effective from the publication of the new terms on the Website. Every time you wish to order products, please check these Terms to ensure you understand the terms which will apply at that time.

Your use of our Website is governed by these Terms and our Privacy Policy or any other policy referred to in these terms and conditions. You agree that the information you provide when placing an order is true and accurate in all respects. We only use your personal information for the purposes of dealing with orders and accounts, processing payments) etc. You will notify our customer service team of any changes to that information.

Whenever you make use of a feature that allows you to upload content to our Website, or to make contact with other users of our site, you must comply with these Terms and any applicable law.

Any content you upload to our Website will be considered non-confidential and non-proprietary. Amaranthine Home Ltd have the right to use, copy, distribute, reproduce, exploit, modify, alter and/or disclose to third parties any such material for any purpose. We also have the right to disclose your identity to any third party who is claiming that any material posted or uploaded by you to our Website constitutes a violation of their intellectual property rights or of their right to privacy.

We may deny you access to the Website at any time in its sole discretion when we believe that your use of the Website is in violation of any of these Terms, any law or the rights of any third party or was not respectful to others.

We will not be responsible, or liable to any third party, for the content or accuracy of any content posted by you or any other user of our site and you hereby agree to be responsible to Amaranthine Home Ltd for and indemnify us and keep us indemnified against all costs, damages, expenses, losses and liabilities incurred and/or suffered by us as a result of any claim in respect of your use of the Website.

When your trade account is approved, you will be automatically signed up to our mailing list, you may unsubscribe at any time.

ORDERS

PLACING AN ORDER

By placing an order with us you will be deemed to have read, understood and agreed to these Terms. If you are unhappy with or unclear about any aspect of these terms, please contact customer service by email at trade@thefauxflowercompany.com .

By placing an order via this Website you are making an offer to Amaranthine Home Ltd to purchase the goods detailed in your order upon the terms described in your order.

Once you have placed an order for goods (and delivery, if applicable) we will send you confirmation that your order has been received but this is not a confirmation that your offer to purchase the goods (or for them to be delivered) has been accepted. A contract between you and Amaranthine Home Ltd for the sale and delivery of our goods will only exist once an order has been accepted, processed and despatched to you. Your credit/debit card/PayPal account will be debited when your order is placed. This does not affect your statutory rights.

Prices and availability of goods are subject to change without notice.

DELIVERIES

A delivery charge may be added to your order based on its value.

The delivery time stated on your order is an indication of the length of time it is  expected to take and is not a guarantee. There will be no compensation for orders that fall outside of this indicated timeframe. If you have a particular deadline for your delivery, we suggest you contact us before placing your order.

Please take care to enter your address carefully and accurately when processing your transaction - Amaranthine Home Ltd cannot be held liable for parcels that are not delivered due to incorrect or incomplete addresses. 

CONFORMITY OF GOODS

We take every care to ensure that the description and specification of our products are correct at the time of going to press. However, specifications and descriptions of products on this Website are not intended to be binding and are intended only to give a general description of the products. Furthermore, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used to view the products.

STOCK AVAILABILITY

We endeavour to display through this Website all items in our current range. We aim to hold stock of all styles whilst a product is active. However, occasionally an item will be out of stock and if this is the case this will be highlighted in your shopping basket. 

RETURNS POLICY

Every item on this website is defined as a Wholesale item, sold only to trade customers and, as such, is not covered by the Consumer Contracts Regulations (2014) governing online selling to consumers (B2C). There are no returns on Wholesale items that are unwanted. Any items that you find to be faulty must be reported to us within seven days of receiving your order.

PRICES

All prices quoted on this Website are accurate at the time of publication, are quoted in British Pounds 

GENERAL TERMS AND CONDITIONS

DISCLAIMER & LIMITATIONS OF LIABILITY

The Faux Flower Company does not seek to exclude or limit liability for death or personal injury arising from its negligence or that of its members, agents, directors or employees or for any fraudulent misrepresentation. To the fullest extent permitted by law and save as provided above, neither The Faux Flower Company nor any associated company shall be liable to you by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, or in negligence (whether on the part of The Faux Flower Company or any of its members, agents, directors, employees or otherwise) for any indirect special or consequential loss or damage (including but not limited to loss of profit or loss of saving), costs, expenses or other claims for compensation whatsoever which arise out of or in connection with the use of this website, the supply of the products or their use or resale by you.

The limitations of liability in these conditions shall apply equally for the benefit of The Faux Flower Company and any other associated company of The Faux Flower Company as if references to The Faux Flower Company included references to each such associated company.

While The Faux Flower Company uses reasonable endeavours to ensure that the information on this Website is accurate and up to date, it does not give any warranty as to its accuracy or completeness and The Faux Flower Company will not be responsible for any errors or omissions or for the results arising from the use of such information. While The Faux Flower Company takes all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this Website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.

Further, The Faux Flower Company will not be responsible nor liable for your use of any other Websites which you may access via links within this Website. The Faux Flower Company does not control these Websites and is not responsible for their content. Any such links are provided merely as a service to users of this Website and their inclusion in this Website does not constitute an endorsement by or affiliation with The Faux Flower Company. The entire liability of The Faux Flower Company under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the products, except as expressly provided in these conditions.

The Faux Flower Company will not be liable to you or be deemed to be in breach of these Terms or any other contract with you by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control.

The Faux Flower Company may assign or transfer any of its rights or sub contract any of its obligations under these Terms to any third party. You may not assign or transfer any of your rights or sub contract any of your obligations under these Terms except with the specific permission in writing of The Faux Flower Company.

No person who is not a party to these Terms shall have any right to enforce any term under the Contracts (Rights of Third Parties) Act 1999. Nothing in these conditions is intended nor shall affect any of your statutory rights that may not be legally excluded.

COPYRIGHT AND TRADEMARK

Trademark and Copyright. The contents of these web pages and our social media accounts, including but not limited to images, videos, bouquet designs, product titles, keyword descriptions and/or product descriptions, and policies (collectively known as “the digital assets”) are the copyright trademark or registered trademark of Amaranthine Home Ltd (trading as The Faux Flower Company) or its content and technology providers or their respective owners. 

ALL RIGHTS ARE RESERVED. The copying, modification, distribution, reproduction in print or digital form, or incorporation into any other work,  of the digital assets from the Website, or any of The Faux Flower Company social media accounts is prohibited and will represent an infringement of copyright. If any such infringement is discovered online in any form, you will receive a removal request via email from us, which if not actioned within 24 hours, may lead to your account being cancelled and could result in legal action.  

Simple white background, single stem stock/pack shot images may be available on request and will be distributed to you by email.

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